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ENMAX Energy (ENMAX Retail)

ENMAX Energy Corporation (EEC) is an energy generation and retail services affiliate that offers electricity and natural gas to residents of Alberta. It sources its energy from its own facilities, and through the open market.

ENMAX Energy offers a range of services to businesses, with electricity plan options dependent on the size and energy consumption of the companies it serves. Nearly all of its energy plans include options for natural gas service, as well as renewable green energy choices.

For small-medium companies with energy consumption under 250 MWh per year, easymax® offers:

Easymax® offers a fixed electricity rate for up to five years, and the ability to cancel service within 30 days without paying a penalty. Also, the customer may switch between a fixed or floating rate at any time without paying a fee. Natural gas options are also available.

For large commercial companies using more than 250 MWh of electricity per year, ENMAX Energy offers:

Electricity Load Following: For businesses that have a predictable pattern of energy consumption (based on seasons, business cycles, etc.), this load-following plan features guaranteed rates for electricity volumes within margins comparable to the previous usage. ENMAX Energy considers this to be ideal for businesses that wish to avoid market volatility and wish to tightly control their budgets in advance.

Electricity Block Plan: Serving to balance predictability and flexibility, businesses may prepurchase a percentage of their expected energy consumption through a block-pricing plan, with volume varying for different parts of the day or week, while purchasing the rest of their electricity in real time at the current spot market price.

Electricity Index Plan: At the other end of the spectrum from the load following plan, the index plan allows businesses to purchase all of their electricity at the current AESO hourly market price, with no restriction on the volume of electricity purchased. Customers also have the option to adopt a fixed-rate plan when desired.

Easymax® energy rates

The easymax® website displays current rates for both electricity and natural gas. For electricity, easymax® offers a five-year fixed plan or floating rates. The same goes for natural gas.

If you want to compare to other Alberta utility providers, you can go to energyrates.ca and type in your postal code.

ENMAX account: Login, customer service, address and billing

Customers who use ENMAX as their utility provider in Alberta can access their account online. The ENMAX home page has a “Sign In” section in which users can type in their login (email address) and password.

If you are not registered, you can click on “Register for online access to your account,” which will redirect you to the user registration page. To register, you will need to know your account number and either your phone number or Site ID; you can find your account number and your Site ID on your monthly utilities bill.

ENMAX Customer Service and Phone Number

Whether you need to know more about ENMAX Energy rates, Calgary billing or have any other doubts, there are many ways for you to get in touch with ENMAX, including specific phone numbers and online customer care.

For electricity, natural gas and account queries for accounts that begin with a 5, customers can call 310-2010 or 1-877-571-7111.

Another customer service option for ENMAX clients is the online chat, which allows people to chat live with the company’s associates.

If none of these contact channels are related to your issues, you can access the ENMAX contact directory, which provides phone numbers and email addresses for the most common issues related to residential customer care.

ENMAX Address

In case you have a specific inquiry that needs to be solved by mail, you can mail your inquiry to:

ENMAX Corporation141 50 Avenue S.E. Calgary, Alberta T2G 4S7

How do I pay my ENMAX Energy bill online?

Once you have access to your ENMAX online account, it gets easier for you to pay your bills and check your statements. As stated on the ENMAX official website, ENMAX Energy retail customers can pay their bills using credit cards (residential and small commercial), internet banking, telephone banking, in person at the bank, cheque by mail or via preauthorized payments.

What is easymax®?

Easymax® by ENMAX Energy is a product that offers electricity and natural gas plans in Alberta. Customers may choose to bundle their natural gas and electricity plans together into a single bill, or only sign up for a single easymax® service. Such features made easymax® known for its flexibility regarding natural gas and power services.

Easymax® currently offers a five-year fixed electricity rate plan, as well as a three-year floating electricity rate plan for residential customers. Easymax® also offers a five-year fixed natural gas rate plan as well as a floating natural gas rate. Easymax® features flexible, “competitive electricity and gas plans” targeted at residential customers and small medium businesses with energy consumption volumes of less than 250,000 kilowatt-hours of electricity per year. ENMAX Energy advertises easymax® as striking a balance between the certainty of being protected from fluctuating energy costs, while at the same time allowing customers a great deal of flexibility.

One of the most advertised benefits of the easymax® plans is that customers are not locked into a contract, but rather have the option of flipping between fixed- and floating-rate contracts on a monthly basis without penalty.

In line with the other “flexible” attributes of their easymax® energy plans, ENMAX Energy advertises that it doesn’t have the service cancellation penalties typical of many other competitive retailers of natural gas and electricity. ENMAX Energy states that customers have the right to entirely cancel either or both of their easymax® services at any time (with one month’s notice) without financial penalty. Easymax® is commonly considered one of the most flexible energy plans.

ENMAX Energy frequently advertises additional “perks” for their easymax® customers such as discounts on ticketed events or promotional gift cards.

Below, you can check more details about easymax®, including rates, contact information, the easymax® Referral Program, utilities in Calgary and other Alberta locations.

Easymax® rates

Easymax® provides fixed and floating rates for both electricity and natural gas.

For electricity rates, the easymax® plans are available in five-year fixed-rate plans and the residential floating electricity rate plan is available for a three-year term. The residential floating electricity rate follows the regulated rate. The commercial floating electricity rate plan does not have a term.

For natural gas rates, the easymax® plans are available in five-year fixed-rate plans while the floating natural gas rate plan has no term. The floating natural gas rate is the market gas rate plus a transaction fee of 99 cents.

There are also tariffs and monthly administration fees. The monthly administration fee from ENMAX Energy is an average of $0.28 per site, per day, for each of electricity and natural gas, as applicable, delivery-related and other charges, and taxes.

If you want to know more about Alberta utility providers, go to EnergyRates.ca for an energy providers comparison. By just typing in your postal code, you can compare the major energy suppliers and their rates in your area. The unbiased cost comparison tool allows you to check both current and historical rates in Alberta for floating, fixed and regulated rates.

Easymax® Referral Program and Rewards

The easymax® Referral Program provides customers with a referral bonus if they refer easymax® to their friends. Every time a friend signs up for an easymax® plan because of your referral, you can receive a $50 bill credit. Every year, you can have up to 15 of your friends and family members sign up.

If you want to learn how to refer your friends, easymax® has all the terms and conditions published on its website regarding the rules for both the referrer and the referred friend.

Other ENMAX Energy services

Beyond power and natural gas services, ENMAX Energy offers its users some extra services such as energy saving tips and power outage phone numbers.

Plan builder: The easymax® plan builder is a useful tool for new customers. It allows you to build your energy plan from scratch, i.e., selecting rate type (fixed or floating), the length of the term and even choose between a bundle or electricity and natural gas plans separately.

To use the plan builder, all you need to do is go to easymax®’s main page and click on the “Get Started” button.

My Energy IQ™: My Energy IQ™ is an easymax® online tool for everything energy-saving tips and insights. Customers can compare bills, make a similar homes comparison, check what appliance uses the most energy as well as view cost and usage graphs. It’s an opportunity for users to track their energy consumption and make their homes more efficient.

Moving info: For customers who plan to move into a new home, ENMAX Energy suggests the customer provides all the relevant information at least 30 days before they move out. You can do that by calling ENMAX customer service (310-4010) or visiting its website. You will have to provide them with the new address, the move in and move out dates and your site identification number.

Green from ENMAX Energy: You can add Green to any new or existing ENMAX Energy plan. Monthly fees range from $5 to $15. When you add Green for electricity, your monthly fee wull contribute to the purchase of ECOLOGO certified Renewable Energy Certificates that support renewable energy initiatives. You can also choose a Green add-on for natural gas that will contribute to the purchase of carbon Offsets.

Easymax® vs RRO: ENMAX is the default regulated rate option in Calgary, Red Deer, Cardston and Ponoka. Customers in these places can choose between not only ENMAX Energy rates, but also the ENMAX regulated option (RRO).

ENMAX Regulated Rate Option (RRO)

As of October 2019, ENMAX had regulated electricity plans in Calgary, Red Deer, Cardston and Ponoka. In Edmonton, EPCOR is the default regulated option for electricity. Also, there isn’t an ENMAX natural gas regulated rate option. If you intend to purchase gas from ENMAX, you need to pick between the ENMAX Energy fixed or floating plans.

For regulated rates (RRO), consumers can check both current and historical prices. Alongside Alberta energy rates, the ENMAX page for regulated energy provides information regarding distribution and transmission charges, current and historical rates and billing information.

ENMAX used to be the default regulated-rate option for electricity in Fort Macleod, but since October 2018, the town’s regulated energy provider is EPCOR.

ENMAX WSP (Wire Service Provider)

ENMAX Power Corporation

ENMAX Power Corporation (EPC) is a distributor in Alberta. ENMAX Power provides a number of operational services in the Calgary region, including the maintenance of Calgary’s electrical grid, as well as distributing and transmitting electricity for both regulated and competitive retailers.

ENMAX Power currently maintains more than 300 kilometers of transmission wires and 7,600 km of distribution lines in the Calgary area, and has been constantly expanding this network in the past few years due to the City of Calgary’s rapid growth. ENMAX Power is the wires service provider for the entirety of the city, and is contracted to provide wire service to a number of owners, including Red Deer, Ponoka, and Cardston. In cities outside of Calgary, the local municipal governments set the RRO rates for their respective areas.

ENMAX Power Corp provides meter-reading services in Calgary

ENMAX Power provides electric and water meter-reading services for more than 460,000 residents and businesses in the City of Calgary.

While many residents of Calgary do not have contracts with ENMAX Energy, ENMAX Power owns and operates all metering equipment in the city, and so EPC provides meter-reading services for many customers of third-party retailers in the area. If you are ever in doubt about the identity of someone claiming to be an ENMAX Power employee, note that all employees wear clothing embroidered with the ENMAX logo and carry identification, which customers may ask to see at any time.

ENMAX Power Corporation in The City of Calgary

In 1996, the municipally owned electric utilities called The City of Calgary Electric System became a wholly owned subsidiary of The City of Calgary. Commonly known as the wires company of ENMAX, ENMAX Power Corporation (EPC) is a company responsible for owning and maintaining electricity transmission and distribution in the Calgary region.

ENMAX History

ENMAX was originally founded as The City of Calgary Electric System by the city itself. It began operating in December 1905, in response to the end of a contract with a private supplier of electricity the previous year. After the deregulation of the power industry in Alberta in 1996, Calgary’s City Council approved a proposal making it a wholly owned subsidiary of the City of Calgary, beginning January 1998, as the ENMAX Corporation.

In the past dozen years, ENMAX has returned more than $500 million to the City of Calgary, and has invested another $500 million into Calgary’s energy infrastructure.

ENMAX Power streetlights

The City of Calgary is responsible for maintaining streetlights in the city and hires ENMAX Power’s services to keep public lighting working. Yet, to report streetlight issues, customers should contact The City of Calgary’s service line: 311. The inquiry will then be sent to ENMAX.

Still, ENMAX Power offers neighbourhoods the option of adding private streetlights to their streets through the Bright Nights program. The main idea behind the project is to enhance lighting and safety in certain Calgary areas. To find out if your neighbourhood is eligible, you can go to the company’s “Streetlights for your neighbourhood” online page.

According to ENMAX Power, the program brings energy-efficient lighting to existing power poles in each alley. The cost of this service is $17.59 per light bulb monthly and can be shared between up to six families. You don’t need to be an ENMAX Energy or easymax® customer to bring the Bright Nights lighting to your street. Also, all maintenance costs are already included in the monthly prices.