- Log in to your ATCO Energy Account
- Go to the ATCO Energy website
- ATCO Energy Home Support: 1.844.687.2826
- ATCO Energy Small Business Support: 1.844.687.2826
- ATCO Energy Commercial Support: 1.844.887.6937
- Natural Gas Emergency line: 1-800-511-3447
- Electricity Emergency line: 1-800-668-5506
- ATCO Customer Service email: customercare@ATCOenergy.com
ATCOenergy (competitive energy retailer)
ATCOenergy is one of the main electricity and natural gas providers in Alberta. The energy retailer’s services are available in most municipalities in the province, including Edmonton, Calgary, Grande Prairie, and Fort McMurray. In 2016, ATCOenergy recognized the need for a different kind of energy company in Alberta’s deregulated energy market. According to the retailer, providing positive energy to the people of Alberta means giving customers the freedom to choose a plan that works for them, their home or business, and the life they live.
As a retailer of electricity and natural gas that focuses on what it calls “energy plans made for Albertans,” ATCOenergy provides Alberta residents with customizable plans, flexible payment methods, competitive energy rates and green options from renewable sources such as wind and solar. These energy solutions are for residential and small business consumers.
ATCOenergy rates and plans
ATCOenergy provides a wide range of residential and small business plans with a variety of energy rates and features. The Alberta-based retail gas and power company offers value and savings for Albertans through innovative energy products and flexible plans.
ATCOenergy’s plans provide customers with a range of options and term lengths, including one, two, three, or five-year guaranteed or variable rate plans. Residential customers have an option for a special type of variable rate plan that has no monthly administration fee or built-in markups per kWh or per GJ. Instead, a daily access fee allows customers to pay only the market rate for electricity and natural gas.
Electricity Guaranteed Price: A stable rate option that allows your price per kWh to remain the same despite market fluctuations. Your consumption charge will be based on an all-in rate for each kWh you use, which means your price will vary based on consumption, not market fluctuations.
Natural Gas Guaranteed Price: A stable rate option that allows your price per GJ to remain the same despite market fluctuations. Your charge will vary based on your monthly consumption amount alone.
Electricity ATCO Advantage Price (residential only): Provides exposure to market fluctuations as well as changes in consumption rates. It is provided through a consumption-weighted average flow-through of the market price with a daily access fee.
Electricity Variable Price (small business only): Provides exposure to market fluctuations as well as changes in consumption rates. It is provided through a consumption-weighted average flow-through of the market price with an administration fee.
Natural Gas Variable Price (small business only): Provides exposure to monthly fluctuations in both natural gas charges and consumption rates that are based on a temperature-weighted average flow-through of the market price of natural gas with an administration fee.
Green Energy: You can select to offset 25% or 100% of your electricity with renewable sources, such as hydro, wind and solar, for a small premium that is charged on your consumption in kWh.
ATCOenergy address, contact and customer service
ATCOenergy customers that wish to contact the company can do it through many channels, including social media @ATCOenergy, the customer service email (customercare@ATCOenergy.com) or the mailing address:
PO Box 1240 Stn Main
ATCOenergy bills and payment options
ATCOenergy is quite flexible when it comes to bill payment options; its customers have many payment methods available for them, including online banking, telephone banking, pre-authorized credit card payments, automatic bank withdrawal, one-time credit card payment or via mail. The company does not charge a fee for customers to pay with a credit card. Customers are also able to receive bill notifications via email or SMS text message.
Compare ATCOenergy rates: Whether you’re looking for residential or business energy rates, you can compare ATCOenergy rates at EnergyRates.ca. The website is an unbiased natural gas and electricity rate comparison tool that allows you to check the best available energy providers and their rates in your area. Commercial consumers of energy can even get a free custom quote based on their energy usage.