AltaGas
- Go to the AltaGas website
- AltaGas phone number: 403.691.7575
- 24 Hour Toll-free Emergency Number: 1.866.826.3830
AltaGas operates as a producer and distributor of natural gas and energy to electricity and natural gas retailers, as well as to large commercial businesses and industrial operations.
AltaGas plans
AltaGas offers a large variety of electricity and natural gas plans to its customers in Alberta, including but not limited to:
AltaGas natural gas plans and rates
Open Plan: Targeted at customers who have inconsistent power consumption needs or who have reason to not to make use of a long-term, fixed-price agreement. Benefits include no cap on the use of energy and gas, flexible terms, and the option to transition to fixed plan without penalty. Prices of open plans are dictated by the wholesale AESO hourly pool price for electricity, and the AECO-C spot market price for natural gas.
Variable Fixed Plan: A mix of fixed– and variable-rate plans, a portion of the customer’s consumption is pre-purchased at a fixed price, while whatever surplus is consumed is purchased at the hourly pool price, as in the open plan. This helps to mitigate the unpredictability of market prices. If any of the fixed amount is unused, it is sold off and the customer’s account is credited at the market rate.
Energy Bulk Purchase Program: Allows aggregated business partners to purchase smaller volumes of natural gas and electricity as a much larger group bulk price, generating lower energy prices and savings for everyone.
AltaGas electricity plans and rates
Load Following Plan (electricity only): For companies whose consumption of electricity is very consistent month to month, lower and upper volume limits are set for consumption, with a fixed price within the bounds of those limits. Electricity used beyond the upper limit is purchased at the AESO Pool Price. When consumption falls below the lower limit, the difference is sold off at the AESO Pool Price. This allows for a high degree of predictability for pricing in long-term energy contracts.
Pool Price Flow Through Plan (AESO Pool Price): This plan is suitable for businesses with variable energy consumption. The energy prices vary according to the AESO hourly rate. That’s why it is ideal for companies that have enough resources to take the risk of choosing a variable-rate plan.
Fixed Block Plan: This AltaGas electricity plan is useful for consumers that seek a balance between cost certainty and the AESO pool price. The unused energy is sold back at the AESO pool price. Depending on the difference between the past and current rates, customers can be credited or debited.
Structured Block Plan: Such a plan is advantageous for large consumers of electricity, such as industrial or large commercial customers. The SBP is strategically planned for each company. According to AltaGas, some examples of products are Base Load 7×24, On Peak 5×13 and On Peak 7×16.
AltaGas service area
According to AltaGas, it can provide energy services anywhere in Alberta to any large volume customer that consumes more than 10,000 gigajoules (GJs) per year. Such service area includes both major cities and small towns, such as Edmonton, Calgary, Leduc, Pincher Creek, Grande Prairie, Stettler, Morinville, High Level, Bonnyville, St. Paul, Grande Cache and many other locations.
AltaGas commercial and industrial
According to AltaGas, the Large Volume Customers & New Communities program is focused on providing energy solutions for new customers, especially large energy consumers in Alberta. Some of its services are:
- Natural gas service to anyone in Alberta that uses more than 10,000 GJ annually.
- Competitive natural gas service to communities that already have natural gas providers.
- Natural gas service projects in communities that don’t have it yet.
AltaGas history
AltaGas has been in operation for more than 20 years, having been built upon its previous incarnation, the decades-old Alberta and Southern Gas Company (A&S), which was founded in Calgary. Deregulation of American gas markets in the first half of the 1990s resulted in A&S’s parent company ordering it to be shut down due to loss of revenue in the changing market. After the business was officially shuttered, the remnants of A&S’s hierarchy rehired two dozen former employees and essentially rebooted the company as a new independent entity. Four years later, it made its first major entrance into Alberta’s natural gas market, when it bought Centra Gas Alberta in 1998. This lead to A&S being rebranded as AltaGas.
AltaGas expanded beyond natural gas and into energy transmission and production when it signed a 20-year energy contract with TransAlta, securing a 50 percent stake in the electricity produced by TransAlta’s Sundance B coal-powered plant. Since then, the company has been expanding its investment in green energy, including wind and hydroelectric plants in British Columbia and natural gas-powered plants in Alberta.
AltaGas has continued to pursue traditional sources of energy production as well, one example being the purchase of Pacific Northern Gas, through which AltaGas acquired a vast infrastructure dedicated to the distribution of natural gas.
AltaGas address
The AltaGas head office is located in downtown Calgary. You can check the address below, in case you want to contact the energy company via mail.
Head Office
1700, 355 4 Avenue SW
Calgary, Alberta T2P 0J1
AltaGas Utilities
AltaGas Utilities, headquartered in the City of Leduc, Alberta, has been in operation since 1947, when it originally served the areas of Leduc, St. Paul and Athabasca. Employing more than 200 people, AUI operates six natural gas transmission pipelines in Western Canada, acting as a major distributor to many of the regulated and competitive natural gas retailers in Alberta. In total, AltaGas Utilities owns and operates nearly 20,000 km of pipelines throughout the province.
AltaGas Utilities mainly interacts with end users in the form of a number of safety campaigns, including those warning about natural gas leaks and carbon monoxide poisoning prevention. Additionally, it is a member of Alberta One-Call, providing the free service of marking the location of underground utility lines and pipelines in areas where residents or commercial operations will be excavating or building.
AltaGas Utilities is a regulated provider of natural gas to residences and small businesses in Alberta, serving more than 73,000 customers distributed throughout 90 communities in rural and isolated areas of the province.
Additionally, it offers natural gas service to businesses located anywhere within Alberta that use more than 10,000 gigajoules of natural gas annually, or businesses within existing AltaGas franchise areas that consume less than 10,000 gigajoules annually.
AltaGas Utilities is one of three Canadian utility companies owned by AltaGas Utility Group (itself owned by Altagas Ltd.), the other two being Pacific Northern Gas Ltd., which operates in British Columbia; and Heritage Gas, which serves the province of Nova Scotia. Two additional utility companies operate in markets in the United States — ENSTAR Natural Gas Company, providing services to more than 136,000 customers in the Anchorage and Cook Inlet areas of Alaska; and SEMCO Energy Gas Company, operating out of Port Huron, Michigan — and supply natural gas to approximately 300,000 residential and commercial customers.
AltaGas Utilities bill payment
Paying your AltaGas bills is quite simple. According to AltaGas Utilities, after you register for online access, you will be able to view the electronic statement (eBill) using your online account for each month once it is available.
AltaGas Utilities service area
According to AltaGas Utilities, its service area as natural gas distributors includes both urban and rural regions in Alberta. The company serves more than 90 communities across Alberta.
