Disclaimer: EnergyRates.ca is not affiliated with XOOM Energy
What is XOOM Energy?
XOOM Energy is a part of ACN, a multi-level marketing company in Concord, North Carolina that provides utilities, telecommunications services, energy services as well as other services depending on the country. XOOM Energy headquarters are located in Huntersville, North Carolina.
XOOM Energy, via its family of companies, provides electricity and natural gas services to businesses and homes in both Canada and the United States. In Canada, the locations they serve include but aren’t limited to Alberta (Edmonton and Calgary) as well as Ontario (Toronto and Ottawa). They also offer services in several states, such as Ohio, Georgia and Texas.
How does XOOM Energy work?
XOOM Energy services the following electricity and natural gas wire services providers in Alberta: ATCO Electric, ENMAX Power Corporation, EPCOR, City of Lethbridge, AltaGas, ATCO Gas and Fortis Alberta. This includes the Rural Electrification Associations of Drayton Valley, Duffield, Mayerthrope, Niton, West Liberty, West Wetaskwin, Armena, Lindale and Stoney Plain.
To switch your energy provider services over to XOOM Energy, all you need to do is contact XOOM Energy – your local utility will remain the same and will continue to deliver energy to your home or business. Switching to XOOM Energy usually takes between 10-30 days.
XOOM Energy Canada plans and services
XOOM Energy plans include both natural gas and electricity services. Fixed and variable plans are offered but may vary by which power company you receive your energy from. Both residences and businesses are able to purchase energy plans.
Below are some examples of XOOM energy plans:
Electricity and Natural Gas Plans
SteadyLock 24 – This plan has a term of 24 months – the amount paid by customers per month is a flat rate based on their historic usage.
SureLock 24 – This plan has a term of 24 months – customers pay a guaranteed rate each month.
SimpleFlex – This is a variable plan, which means customers pay based on the current market price of electricity or natural gas.
Note that in some plans, there may be early exit fees if you wish to terminate your contract early.
You can learn more about XOOM Energy rates by visiting their website, which has been linked in their contact information in the next section of this post.
XOOM Energy contact information
- XOOM Energy Website
- XOOM Energy Account Page
- XOOM Energy Contact Form Page
- Customer Service Phone Number: 866-999-8483
XOOM Energy Canada Address
XOOM Energy ONT, ULC
777 Bay Street
Suite C208-B
Toronto, Ontario
M5G 2C8
XOOM Energy USA Address
XOOM Energy, LLC
Attn: Customer Care
11208 Statesville Rd.
Suite 200
Huntersville, NC 28078
XOOM Energy bill payments
XOOM Energy accepts payments online, via phone or via mail. Customers are able to pay their power bill online or via phone with credit or debit cards. In addition, customers can sign up for recurring payments.
Customers can dial one of the following numbers to pay via phone: 866-999-8483 or 866-304-6493.
If paying by mail in Alberta, money orders or cheques can be sent to the following address:
XOOM Energy Canada, ULC
C/O C24040C
PO Box 2404, Station M
Calgary, Alberta T2P 5B1
XOOM Energy reviews
XOOM Energy is a BBB accredited company with an A+ rating – they have had 131 complaints in the last few years, of which 35 have been closed in the 2019-2020 period. A large proportion of complaints (58) are in relation to problems with the products/services provided by XOOM Energy.
Other common complaints include issues with contract renewal as well as issues with customer service.
There are several threads on Reddit discussing XOOM Energy, such as whether they are worth signing up for in comparison to other energy providers.
If you’re still not sure if XOOM Energy is the right energy retailer for you, or if you want to compare XOOM Energy to other energy companies in Alberta, EnergyRates.ca can help.
EnergyRates.ca is a free and unbiased cost comparison tool that can help you find the best electricity and natural gas rates in Alberta.
Using EnergyRates.ca is easy – all you have to do is fill in your postal in the form above and you’ll be able to compare energy rates anywhere in Alberta, regardless of where you live.
