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  • Alberta
    • Regional Energy Services
      • City of Calgary
      • City of Edmonton
      • Fort McMurray
      • Grande Prairie
      • Medicine Hat
      • Red Deer
      • Crowsnest Pass
      • Cardston
      • Fort Macleod
      • Ponoka
      • Fort Saskatchewan
      • Cold Lake
    • Rates & Information
      • Alberta Carbon Tax and Rebates
      • Regulated Services
      • Regulated Rate Option (RRO)
      • Utilities Consumer Advocate and UCA Helps
      • Cutting Your Farm’s Energy Costs
      • Breaking Down Your Alberta Electricity and Natural Gas Bills
      • Obtaining Financial Assistance
      • Energy Disconnection and AUC Winter Reconnection Program
      • Electricity and Natural Gas Mediation
      • Electricity Services for Rental Properties
      • Who is my Energy Provider?
      • Micro-Generation in Alberta
      • Green Energy Credits
    • Electricity and Natural Gas Companies
      • AltaGas
      • ATCO Power
      • ATCOenergy
      • Direct Energy
      • ENMAX Energy
      • Hudson Energy
      • Just Energy
      • Link Energy
      • Superior Energy
      • TransAlta
      • Spot Power
      • UTILITYnet
      • ACE Energy
      • Sponsor Energy
      • Burst Energy
      • Echo Energy
      • Get Energy
      • Campus Energy
      • Solarmax Power
      • Ambit Energy
      • Adagio Energy
      • Camrose Energy
      • XOOM Energy
      • Vector Energy
      • Peace Power
      • Bow Valley Power
      • Fluent Utilities
      • Mountain View Power
      • Ridge Utilities
      • Sandstone Energy
      • Access Energy
      • Regional Energy
      • EMCO Energy
      • Brighter Futures Energy
    • Regulated Rate Providers – Natural Gas and Electricity
      • AltaGas Utilities
      • City of Lethbridge Electric Utility
      • Direct Energy Regulated Services
      • ENMAX Power Corporation
      • EPCOR Energy Alberta GP Inc
    • Small Commercial Fixed Rate Providers
      • EasyMax
      • Encor by EPCOR
    • Wire Service Providers
      • AltaGas Utilities
      • ATCO Gas
      • City of Lethbridge Electric Utility
      • ENMAX Power Corporation
      • EPCOR Distribution & Transmission Inc
      • FortisAlberta
    • Energy Efficiency Alberta Programs
      • Residential No-Charge Energy Savings Program
      • Business, Non-Profit, and Institutional Energy Savings Program
      • Residential Retail Products Program
      • Residential and Commercial Solar Program
  • BC
    • Regional Energy Services
      • Vancouver, BC Electricity Retailers and Natural Gas Providers
      • Surrey Electricity Providers and Natural Gas Services
      • Burnaby Electricity Providers and Natural Gas Services
      • Victoria, BC Electricity Retailers and Natural Gas Providers
    • Rates & Information
      • Breaking Down Your British Columbia Electricity & Natural Gas Bills
      • Explaining Your British Columbia Electricity & Natural Gas Rates
      • How to Read Your British Columbia Electricity & Natural Gas Meters
      • Why the British Columbia Energy Market is Regulated
      • How to Start, Transfer, or Change Your Electricity and Natural Gas Services in British Columbia
    • Residential Natural Gas Retailers
      • FortisBC & Tarasen Gas
      • Access Gas Services
      • Planet Energy British Columbia
      • Direct Energy British Columbia
      • Just Energy British Columbia
      • Summitt Energy British Columbia
    • Commercial Natural Gas Retailers
      • Access Gas Services
      • Bluestream Energy
      • AltaGas British Columbia
      • Direct Energy British Columbia
      • Just Energy British Columbia
      • Planet Energy British Columbia
      • Summitt Energy British Columbia
    • Regulated Energy Providers
      • BC Hydro
      • FortisBC & Tarasen Gas
    • Home Renovation and Appliance Rebates
  • Manitoba
    • Regional Energy Services
      • Winnipeg
      • Brandon
      • Steinbach
    • Rates & Information
      • Breaking Down Your Manitoba Electricity & Natural Gas Bills
      • Explaining Your Manitoba Electricity & Natural Gas Rates
      • How to Read Your Manitoba Electricity & Natural Gas Meters
      • How to Start, Transfer, or Change Your Electricity and Natural Gas Services in Manitoba
      • Why the Manitoba Electricity Market is Regulated
    • Residential Natural Gas Retailers
      • Just Energy
      • Planet Energy
    • Commercial Natural Gas Retailers
      • ECNG Energy
    • Regulated Energy Providers
      • Manitoba Hydro
    • Manitoba Energy Efficiency Programs
  • Ontario
    • Regional Energy Services
      • Ottawa
      • Mississauga
      • Toronto
      • Brampton
      • Hamilton
      • London
      • Markham
      • Kitchener
      • Windsor
      • Burlington
      • Sudbury
      • Oshawa
      • Barrie
      • Guelph
      • Oakville
    • Rates & Information
      • Why the Ontario Energy Market is Regulated
      • Explaining Your Ontario Electricity Rates
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      • Breaking Down Your Ontario Electricity Bill
      • Breaking Down Your Ontario Natural Gas Bill
      • What is the Global Adjustment?
      • How to Set Up Your Utility Service When You Move in Ontario
      • Does Your Ontario Energy Provider Require a Security Deposit?
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      • How to Start Natural Gas Service for the First Time
      • Canceling an Ontario Energy Contract
      • How to Read Your Ontario Gas Meter
      • Ontario Electricity Support Program (OESP)
      • Save On Energy
      • Green Energy in Ontario
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      • Just Energy
      • MyRate Energy
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      • RiteRate Energy
      • Summitt Energy
    • Ontario Regulated Price Plan Providers
      • Hydro One
      • Enbridge Gas Distribution
      • Union Gas
  • Saskatchewan
    • Regional Energy Services
      • Saskatoon
      • Regina
      • Prince Albert
    • Rates & Information
      • Breaking Down Your Saskatchewan Electricity and Natural Gas Bill
      • Explaining Your Saskatchewan Electricity & Natural Gas Rates
      • How to Read Your Saskatchewan Electricity and Natural Gas Meters
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      • Why the Saskatchewan Electricity Market is Regulated
    • Residential Natural Gas Retailers
      • Future Now Energy
      • Just Energy
    • Commercial Natural Gas Retailers
      • Connect Energy
      • Hudson Energy
      • Peak Energy
    • Regulated Energy Providers
      • Saskatoon Light & Power
      • SaskEnergy
      • SaskPower
      • Swift Current Electricity Services
    • Commercial Energy Efficiency Programs
  • Québec
    • Regional Energy Services
      • Montréal
      • Québec City
      • Sherbrooke
      • Gatineau
      • Laval
      • Coaticook
      • Westmount
      • Lévis
      • Saguenay
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      • Longueuil
      • Trois-Rivières
      • Magog
      • Alma
      • Saint-Jean-Baptiste
      • Joliette
      • Amos
    • Rates & Information
      • Breaking Down Your Québec Electricity and Natural Gas Bills
      • Explaining Your Québec Electricity and Natural Gas Rates
      • How to Start, Transfer, or Change Your Electricity and Natural Gas Services in Québec
    • Residential Natural Gas Retailers
      • Just Energy
    • Commercial Natural Gas Retailers
      • Just Energy
      • Access Gas
      • Summit Energy
      • Hudson Energy
      • Active Energy
      • Direct Energy
      • Comsatec
    • Regulated Elecricity & Natural Gas Retailers
      • Énergir
      • Gazifère
      • Hydro-Québec 
    • Energy Efficiency Programs and Rebates in Québec
  • Plans/Products
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  • Tips
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    • Energy Rates Blog
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Utilities Consumer Advocate and UCA Helps

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Formed in 2003, the Utilities Consumer Advocate was founded with the intent of representing the needs of electricity and natural gas customers, specifically homeowners, small business owners and farmers in the province of Alberta. Their work includes advocating for consumer interests in energy regulations and policies, making information on energy companies available to the public, and acting as a mediator of last resort between consumers and companies.

UCA seeks to educate the public on how the Alberta energy markets operate, the options they have in choosing suppliers of energy, and the benefits of remaining with a designated regulated utility company versus entering into a contract with a retailer.

Recent data suggests that Albertans remain uninformed or confused as to what their options are and how purchasing electricity and natural gas services has changed since the deregulations of the 1980s and ’90s. UCA has attempted to correct that issue by forming a website, UCA Helps. Hosted by the official Alberta Government website, Alberta.ca, the site provides information about electricity and natural gas services.

UCA Helps currently offers a number of features — including data on current electricity and natural gas prices in Alberta and a search engine for customers to find all available energy and gas retailers in their area — with regularly updated information on local electricity and natural gas prices. The site provides a listing of green energy services offered by energy retailers, including options that partially or fully replace users’ electricity needs with power generated from solar power or wind energy. It also provides a large amount of background information, including historical energy rates dating back to 2002.

UCA Helps also assists customers with practical concerns, such as how to interpret the data provided in typical utility bills, and provides contact information for the customer service departments of all of the electricity and natural gas companies in Alberta, links to sources of financial assistance, and answers to common consumer questions.

Primary Sidebar

  • Alberta
    • Regional Energy Services
      • City of Calgary
      • City of Edmonton
      • Fort McMurray
      • Grande Prairie
      • Medicine Hat
      • Red Deer
      • Crowsnest Pass
      • Town of Cardston
      • Fort Macleod
      • Ponoka
      • Cold Lake
      • Fort Saskatchewan
    • Rates & Information
      • Alberta Carbon Tax and Rebates
      • Regulated Services
      • Regulated Rate Option (RRO)
      • Utilities Consumer Advocate and UCA Helps
      • Cutting Your Farm’s Energy Costs
      • Breaking Down Your Alberta Electricity and Natural Gas Bills
      • Obtaining Financial Assistance
      • Energy Disconnection and AUC Winter Reconnection Program
      • Electricity and Natural Gas Mediation
      • Electricity Services for Rental Properties
      • Who is my Energy Provider?
      • Micro-Generation in Alberta
      • Green Energy Credits
    • Electricity and Natural Gas Companies
      • AltaGas
      • ATCO Power
      • ATCOenergy
      • Direct Energy
      • ENMAX Energy
      • Hudson Energy
      • Just Energy
      • Link Energy
      • Superior Energy
      • TransAlta
      • Spot Power
      • UTILITYnet
      • ACE Energy
      • Sponsor Energy
      • Burst Energy
      • Echo Energy
      • Get Energy
      • Campus Energy
      • Solarmax Power
      • Ambit Energy
      • Adagio Energy
      • Camrose Energy
      • XOOM Energy
      • Vector Energy
      • Peace Power
      • Bow Valley Power
      • Fluent Utilities
      • Mountain View Power
      • Ridge Utilities
      • Sandstone Energy
      • Access Energy
      • Regional Energy
      • EMCO Energy
      • Brighter Futures Energy
    • Regulated Rate Providers – Natural Gas and Electricity
      • AltaGas Utilities
      • City of Lethbridge Electric Utility
      • Direct Energy Regulated Services
      • ENMAX Power Corporation
      • EPCOR Energy Alberta GP Inc
    • Small Commercial Fixed Rate Providers
      • EasyMax
      • Encor by EPCOR
    • Wire Service Providers
      • AltaGas Utilities
      • ATCO Gas
      • City of Lethbridge Electric Utility
      • ENMAX Power Corporation
      • EPCOR Distribution & Transmission Inc
      • FortisAlberta
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Alberta fair competition statement:

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).

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