Link Energy is well-known for its strong social initiatives, as well as its rewards program and a positively reviewed customer service.
As stated in its website, Link Energy differentiates from the other electricity and natural gas providers due to its large focus on social responsibility, which is partly described by the energy company’s four main values:
- Do the right thing
- Stay hungry, stay humble
- Work hard, play hard
Link Energy offers residential consumers both electricity and natural gas plans. There is also the possibility of bundling natural gas and electricity in a single plan, which makes it more practical for customers who are looking for both services.
Whether natural gas or electricity, Link Energy customers can choose between two plans: Flex Link and Secure Link.
Flex Link: Flex Link is a variable-rate option that fluctuates monthly based upon the current market price changes. Floating rates offer a higher risk level, but can provide customers with the cheapest energy rates when they’re low.
Secure Link: For those who prefer more predictability, Secure Link is a fixed-rate option that provides control throughout the term of your plan, regardless of the current market rate. Although fixed-rate plans can’t always provide you with the lowest rates in the market, they can bring you cost certainty and mitigate financial risks.
Whether you’re a residential, commercial or a farm customer, the cooling off period is 10 days to cancel a plan without cost or penalty, according to UCA Helps.
Link Energy rates
Whether in a bundled, natural gas only or electricity only plan, Link Energy provides customers with 36- and 60-month plans. The current admin fee for each product (natural gas or electricity) is, as of April 2019, $9.99.
As stated in the Link Energy website, customers who choose to bundle electricity and natural gas can pay reduced fees. A credit check is required for all Link Energy customers, according to the Alberta Utilities Commission.
For consumers in Alberta, Link Energy natural gas and electricity rates can be found in the energy provider’s official website. You can also simply go to the EnergyRates.ca cost-comparison tool to check current rates for both electricity and natural gas.
EnergyRates.ca allows you to compare not only energy rates in Alberta, but also different energy plans (including floating, fixed and regulated rates) and historical natural gas and electricity prices.
In addition to operating as an energy retailer, Link Energy also prides itself on its commitment to social energy as well as an outstanding Link Rewards program. Link Energy fulfills its social energy promise by donating and installing LED light bulbs to local organizations in need.
In 2017, Link Energy donated 776 light bulbs to nonprofits in Alberta on behalf of their clients.
Although many power companies in Alberta help support local social programs, Link Energy prides itself on having the concept of social energy as part of the company’s DNA. At the end of every year, Link Energy calculates how much it will donate to nonprofits based on the total amount of energy consumed by its customers.
A considerable part of the company’s profits is allotted toward buying and installing LED light bulbs for local nonprofits, which helps some charities to get relief from financial struggles related to monthly utility bills.
Link Energy payment methods
Like most electricity and natural gas providers in Alberta, Link Energy offers its customers several payment options, including online banking, cheque, pre-authorized debit and credit card.
According to Link Energy, customers can expect to receive their first invoice in four to six weeks from their enrollment date.
It’s important to note that people who sign up with Link Energy using pre-authorized debit will win twice the monthly amount of Link Dollars that other customers do. Instead of receiving $50 Link Dollars every month, customers who choose the pre-authorized debit method will get $100 Link Dollars monthly.
Link Energy Rewards
If you’ve never heard about Link Dollars or Link Energy Rewards before, this rewards program is a convenient opportunity to get discounts and coupons from well-known brands. The Link Dollars can be used toward specific products, leisure activities and even some hotels.
The Link Rewards program is a free customer reward program, which can provide customers with up to $100 Link Dollars per month. This digital coin allows Link Energy customers to earn shopping discounts, restaurant rewards and grocery coupons from more than 500,000 options, including brands such as Metro, Calvin Klein, McDonald’s, Safeway, Save-On-Foods, Claire’s, DQ, Nike, Taco Bell, Pizza Hut, Applebee’s, Hyatt, Hilton Ray-Ban, Quiznos and Avis. However, Link Rewards Dollars aren’t actual money, nor can they be used as bill credits.
Alongside customers who sign up for pre-authorized debit, dual commodity customers (both natural gas and electricity) also receive $100 Link Dollars every month.
To access your Link Energy rewards, all you need to do is go to the My Link Rewards page. Once you log in using your phone number and postal code, you can check your current amount of Link Dollars and the available offers.
Customers who have multiple properties can receive rewards for each location. The program isn’t available in Quebec.
Link Energy contact information
If you want to contact Link Energy via mail, here’s the company’s main address in Alberta: 211 1500 14 St SW Calgary, AB T3C 1C9. You can also try to contact Link Energy using social media. The energy provider has LinkedIn, Instagram and Facebook pages.
Additional Link Energy info
Moving: If you’re moving into a new home, you can transfer your Link Energy contract at no cost. If your new address isn’t covered by Link Energy, you will be able to cancel your contract at no charges and sign up with other natural gas and power companies in Alberta. The company suggests you contact it at least 15 days before the moving date.
Giving: Link Energy provides its customers with annual reports on the donations made by the company, including the total amount donated, which charities were assisted and other specific aid. At the Link Energy website, you can check the giving reports for the previous years.