- Log in to your Just Energy account
- Go to the Just Energy website
- Just Energy phone number: 1-866-283-3108
Just Energy Alberta L.P. is an affiliate of Just Energy Group Inc., a Canadian natural gas and electricity provider. Just Energy (JE) provides electricity and natural gas services to both residential and business customers operating in markets of all scales. It works with homes, and small and mid-sized businesses in Alberta under the Just Energy name, while providing services to large commercial organizations in Alberta as Hudson Energy. The retailer is available across Alberta, including major cities such as Calgary and Edmonton.
Just Energy services
Just Energy offers a range of customized services and contract offerings, including price protection programs:
Fixed Power: For the length of the contract, electricity rates are fixed at a stable, predetermined price, minimizing changes in energy cost and allowing for easy long-term budgeting. Negotiated power rates include commodity power costs as well as retail-related costs.
Indexed Power: JE’s indexed power contract features a “fixed adder,” which locks in all retail costs for the duration of the contract. That adder is appended to the floating “spot” market price of electricity each month during the contract term.
Just Energy History
Just Energy (TSX & NYSE: JE), headquartered in Mississauga, Ontario, and Houston, Texas, is an energy retailer that currently has annual sales of around $3,8 billion as of 2019. Founded in 1997, Just Energy is notable among energy retailers for having been founded by a woman, Rebecca MacDonald, who is currently the executive chair.
It began selling natural gas as Energy Savings Group in Ontario in 1997, generating sales of $81 million in just three years, but saw its success explode beginning in 2001 due to rising gas prices. By 2003, revenue exceeded $3 billion — by that time, the company was known as Energy Savings Income Fund (ESIF).
ESIF’s first began marketing electricity in Ontario in 2002, but by 2005 it had begun selling electricity and natural gas to residents and businesses in the province of Alberta, as well as throughout much of Canada and the US. In 2009, ESIF consolidated itself and its many companies — including U.S. Energy Savings, Ontario Energy Savings and Alberta Energy Savings — all under the umbrella of the Just Energy Income Fund for all of its Canadian and American markets, establishing the Just Energy brand. It incorporated as Just Energy Group in 2011.
Just Energy markets retail energy throughout Canada and the United States under its own name, as well as through affiliates including Hudson Energy, Amigo Energy and Commerce Energy. In 2012, it entered the European energy market as Hudson Energy UK.
Just Energy natural gas and electricity rates
Just Energy natural gas and electricity rates may vary depending on your energy plan, your location and even your usage (in case you’re a commercial customer). In Alberta, Just Energy offers residential price-protection programs, also known as fixed-rate plans, for both 36- and 60-month terms.
Whether you want to check the current Just Energy rates or compare it to other Alberta electricity and natural gas providers, EnergyRates.ca will do the work for you. This energy rate comparison tool lists all major energy providers in Alberta, which allows you to see their natural gas and electricity rates in a single place. The website also provides you with historical energy rates and lets you check the available utility providers in your area according to your postal code.
Just Energy green energy options: Just Energy customers can opt for green energy plans for both natural gas and power. Such programs can offset your home’s emissions or ensure that a portion — or even 100% — of your home’s electricity usage comes from green sources of electricity. Although these greener plans make your home more eco-friendly, they can also make your utilities slightly costlier. As of June 2019, the rate addition of the 100% JustGreen program in Alberta was of $9.99 per month for each commodity.
Just Energy Perks
Like many energy retailers in Alberta, Just Energy has its own rewards program, known as the Perks Rewards Program. The plan enables Just Energy customers to earn points that can be redeemed as many rewards. All residential customers who provide their email addresses are automatically accepted as participants of the Perks programs.
For every dollar spent on your monthly Just Energy bills, you will earn one Perks point. Some of the rewards include LED light bulbs and other energy-efficient products, prepaid Visa cards and gift cards.
All you have to do to accumulate points is remain in good standing with Just Energy. As stated on the Just Energy website, customers can receive 2,500 points upfront as new Perks members.
Just Energy account and bill payment
Just Energy residential customers can access their online account using the “My Energy World” website (my.justenergy.com). All you will need to sign in is providing your login information.
In Alberta, Just Energy clients don’t necessarily have to use their online accounts to pay their bills, as they have a wide range of billing and payment options, including paper bill, online login, phone, e-bill, preauthorized debit, online banking, mail-in checks, in-person banking and more.
People in other provinces may have to contact Just Energy to see the available payment methods in their areas, as it can change from one region to another.
Just Energy contact and address
Just Energy provides its customers with many contact platforms, including customer services via WhatsApp, Facebook and Twitter. Customers can go to their website to find the ideal contact channel according to their inquiry and location. Just Energy Canada customer services email: cs@justenergy.com.
On its website, Just Energy also displays customer reviews, location availability and general company information, as well as online tools, such as a carbon footprint calculator and an energy advisor app, which uses your smartphone to manage your energy usage.
If you’re a Just Energy customer and would like to contact the retailer via mail, here’s its mailing address:
Just Energy
Attn: Customer Service
6345 Dixie Road
Suite 200
Mississauga, ON, L5T 2E6
Just Energy Cancellation
How to cancel your Just Energy account: In some cases, closing your Just Energy account may require you to pay a cancellation fee, also known as the early exit fee. However, that fee will be waived if you provide Just Energy with 30 days’ notice to end your contract.
There are some other scenarios in which you may not need to pay the Just Energy Early Exit Fee:
- If you leave your contract after the first year.
- Within 10 days after a copy of your signed contract is received by Just Energy.
- Within 60 days after the first bill, if you signed up for your energy plan over the phone.
