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  • Alberta
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    • Rates & Information
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      • Regulated Services
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      • Cutting Your Farm’s Energy Costs
      • Breaking Down Your Alberta Electricity and Natural Gas Bills
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      • Default Rate Tariff (DRT)
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      • Electricity and Natural Gas Mediation
      • Electricity Services for Rental Properties
      • Who is my Energy Provider?
      • Micro-Generation in Alberta
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      • How is The Pool Price for Electricity Determined in Alberta?
      • What is the AESO and How It Works
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      • ENMAX Power Corporation
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      • Why the Manitoba Electricity Market is Regulated
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      • Just Energy
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Electricity and Natural Gas Mediation

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Many consumers find themselves in a situation where they are unable to resolve a disagreement with their energy company, or need assistance with negotiating a repayment contract for outstanding debt. In cases where consumers have exhausted all other options, the Utilities Consumer Advocate (UCA) offers mediation services to help resolve these differences.

Some of the many services offered by the UCA Mediation Team include:

  • Resolving issues with your retail provider or utility company.
  • Explaining the differences between retail providers and regulated utilities.
  • Providing advice about what the right choice for electricity and natural gas services, depending on the consumer’s specific needs.
  • Answering common questions such as whether it’s advisable to sign a retail contract, what the current rate is for electricity and natural gas, and what options are available in a customer’s local area.

It’s important for consumers to understand that this is a useful resource that many Albertans have relied on. In October 2016 alone, more than 1,150 Albertans contacted the Mediation Team for information and advice about a range of issues, including customer service, contracts, billing, disconnection, and other concerns. In that same month, 100 people took advantage of UCA’s mediation services. In that period, the average length of time it took to close a case was five days.

For more information on UCA’s mediation services, visit their Contact a Mediation Officer page, or call UCA at 310-4822 (780-644-5130 outside of Alberta).

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Alberta

  • Alberta
    • Regional Energy Services
      • City of Calgary
      • City of Edmonton
      • Fort McMurray
      • Grande Prairie
      • Medicine Hat
      • Red Deer
      • Crowsnest Pass
      • Town of Cardston
      • Fort Macleod
      • Ponoka
      • Cold Lake
      • Fort Saskatchewan
      • Canmore
    • Rates & Information
      • Site Catalog Tool
      • Alberta Carbon Tax and Rebates
      • Regulated Services
      • Rate of Last Resort (ROLR)
      • Alberta Energy Market Data
      • Utilities Consumer Advocate and UCA Helps
      • Cutting Your Farm’s Energy Costs
      • Breaking Down Your Alberta Electricity and Natural Gas Bills
      • Obtaining Financial Assistance
      • Default Rate Tariff (DRT)
      • Energy Disconnection and AUC Winter Reconnection Program
      • Electricity and Natural Gas Mediation
      • Electricity Services for Rental Properties
      • Who is my Energy Provider?
      • Micro-Generation in Alberta
      • Green Energy Credits
      • Alberta Energy Glossary
      • Understand Energy Bill Estimates and Meter Readings
      • What is the AESO and How It Works
      • How is The Pool Price for Electricity Determined in Alberta?
    • Electricity and Natural Gas Companies
      • AltaGas
      • ATCO Energy
      • Direct Energy
      • Encor by EPCOR
      • ENMAX Energy
      • Hudson Energy
      • Just Energy
      • Link Energy
      • Superior Energy
      • TransAlta
      • Spot Power
      • UTILITYnet
      • ACE Energy
      • Sponsor Energy
      • Burst Energy
      • Echo Energy
      • Get Energy
      • Campus Energy
      • Solarmax Power
      • Ambit Energy
      • Adagio Energy
      • Camrose Energy
      • XOOM Energy
      • Vector Energy
      • Peace Power
      • Bow Valley Power
      • Fluent Utilities
      • Mountain View Power
      • Ridge Utilities
      • Sandstone Energy
      • Access Energy
      • Regional Energy
      • EMCO Energy
      • Brighter Futures Energy
      • Abode Power
      • Acorn Energy
      • Ascend Energy
      • Astro Energy
      • Azgard Energy
      • Headwaters Utility
      • GreenAmp Utilities
      • Foothills Energy
      • Jade Energy
      • Big Energy
      • EMPWR
      • Olympus Energy
      • Bright Fire Energy
      • AltaConnect
      • Choice Energy 
      • Orizon Utilities
      • Guardian Utilities
      • PowerBill Electricity
      • Prairie Power
    • Regulated Rate Providers – Natural Gas and Electricity
      • AltaGas Utilities
      • City of Lethbridge Electric Utility
      • Direct Energy Regulated Services
      • ENMAX Power Corporation
      • EPCOR Energy Alberta GP Inc
    • Small Commercial Fixed Rate Providers
      • EasyMax
      • Encor by EPCOR
    • Wire Service Providers
      • AltaGas Utilities
      • ATCO Gas
      • City of Lethbridge Electric Utility
      • ENMAX Power Corporation
      • EPCOR Distribution & Transmission Inc
      • FortisAlberta

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Alberta fair competition statement:

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).

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