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A Guide to All Provincial Utility Commissions in Canada

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Your ultimate guide to all provincial utility commissions and boards in Canada (Photo: NordWood Themes on Unsplash)

Your ultimate guide to all provincial utility commissions and boards in Canada

What are utility commissions in Canada?

Utility commissions regulate the utilities sector of each province and ensure that consumers are treated fairly. Each province’s utility commission aims to maintain a sustainable energy sector through energy regulation. In addition to this, utility commissions are advocates for the protection of the economic, environmental and social interests of each province.

Ultimately, each utility commission provides hearings, rulings and decisions on utility project applications, changes to charges for electricity and natural gas charges and many other utility-related issues.

Other functions or duties of utility commissions in Canada include monitoring the performance of electrical utilities, overseeing wholesale electricity markets and responding to inquiries regarding utilities.

Does the utility commission protect me as an energy consumer? 

Utility commissions aim to protect consumers by ensuring that customers have access to reliable and reasonably priced utility services (such as electricity and natural gas). These boards also protect consumer rights via making and enforcing rules and codes that energy retailers must follow, as well as mediating disputes. 

Some of the Canadian provinces with a utility commission or board are:

Any energy retailers in Canada need to report to their provincial utility commission for approval of the rates that they wish to charge customers. Utility commissions aim to allow for customers to have the lowest possible utility bills while still ensuring reasonable and consistent service. Some utility commissions boards, such as the one for Alberta, have cost comparison tools for electricity or natural gas rates in your area.

It’s also possible to find some of the rules and codes that energy providers need to follow by checking each respective province’s utility commission site.

All provincial utility commissions in Canada

According to the Office of Consumer Affairs (OCA), almost every province in Canadas has its own utility commission or board. Please check below for a list of all provincial utility commissions in Canada. 

Alberta

  • Alberta Utilities Commission
  • Eau Claire Tower
  • 1400, 600 Third Avenue S.W.
  • Calgary AB T2P 0G5
  • Telephone: 403-310-4282
  • Email: Info@auc.ab.ca
  • Website: www.auc.ab.ca

British Columbia

  • British Columbia Utilities Commission
  • 410-900 Howe Street
  • Vancouver BC V6Z 2N3
  • Telephone: 604-660-4700
  • Toll-Free: 1-800-663-1385
  • Email: Commission.Secretary@bcuc.com
  • Website: www.bcuc.com

Manitoba

  • Manitoba Public Utilities Board
  • 400-330 Portage Avenue
  • Winnipeg MB  R3C 0C4
  • Toll-Free: 1-866-854-3698
  • Telephone: (204) 945-2638
  • E-mail: publicutilities@gov.mb.ca
  • Website: www.pub.gov.mb.ca

New Brunswick

  • New Brunswick Energy and Utilities Board
  • P.O. Box 5001
  • 1400-15 Market Square
  • Saint John NB  E2L 4Y9
  • Telephone: (506) 658-2504
  • Toll-Free: 1-866-766-2782
  • Website: www.nbeub.ca/

Newfoundland and Labrador

  • Newfoundland and Labrador Board of Commissioners of Public Utilities
  • Suite E-210
  • Prince Charles Building
  • PO Box 21040
  • 20 Torbay Road
  • St. John’s NL A1A 5B2
  • Telephone: 1-866-782-0006
  • Email: ito@pub.nf.ca
  • Website: www.pub.nf.ca

Northwest Territories

  • Northwest Territories Public Utility Board
  • 203-62 Woodland Drive
  • PO Box 4211
  • Hay River NT X0E 1G1
  • Telephone: 867-874-3944
  • By email, please use this online form.
  • Website: www.nwtpublicutilitiesboard.ca/

Nova Scotia

  • Nova Scotia Utility and Review Board
  • 3rd Floor Summit Place
  • 1601 Lower Water Street
  • Halifax NS B3J 3P6
  • Telephone: (902) 424-4448
  • Toll-Free: 1-855-442-4448
  • Email: board@novascotia.ca
  • Website: https://nsuarb.novascotia.ca/

Ontario

  • Ontario Energy Board
  • PO Box 2319
  • 2300 Yonge Street
  • Toronto ON M4P 1E4
  • Telephone: 416-314-2455
  • Toll-Free: 1-877-632-2727
  • Website:  www.oeb.ca

Prince Edward Island

  • Prince Edward Island Regulatory and Appeals Commission
  • P.O. Box 577
  • Charlottetown PE C1A 7L1
  • Telephone: 902-892-3501
  • Toll-Free: 1-800-501-6268
  • Email: info@irac.pe.ca
  • Website: www.irac.pe.ca

Québec

  • Régie de l’énergie Québec
  • Suite 3.10
  • 1200 Route de l’Église
  • Québec QC G1V 5A4
  • Telephone: 418-646-0970
  • Toll-Free: 1-888-527-3443
  • Email: secretariat@regie-energie.qc.ca
  • Website: www.regie-energie.qc.ca/en/

Saskatchewan

Since Saskatchewan doesn’t have a public utility commissions board, you can instead contact the appropriate minister for each utility in writing via the following address:

  • Legislative Buildings
  • 2405 Legislative Drive
  • Regina SK S4S 0B3

Yukon

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