ENMAX Energy (EEC) is an energy generation and retail services affiliate that offers electricity and natural gas to residents of Alberta. It sources its energy from its own facilities, as well as through long-term contracts with other facilities, and through the open market.
ENMAX offers a range of services to businesses, with electricity plan options dependent on the size and energy consumption of the companies it serves. Nearly all of its energy plans include options for natural gas service, as well as renewable green energy choices.
For low-usage small companies (single-site small offices, with equipment limited to computers and lighting, and energy consumption under 75,000 kWh per year) ENMAX offers the following:
Basic Plan: Customers receive ENMAX’s lowest guaranteed five-year fixed electricity rate, with an early cancellation fee of $125 per site, per year remaining on the contract. Natural gas is also available under this plan.
Balance Plan: A middle ground between flexibility and cost, this offers a guaranteed rate for five years. Also, the customer may cancel without penalty within 90 days, or pay early cancellation fees of $75 per site, per year remaining on the contract. Customers may also add on a natural gas plan.
EasyMax: ENMAX identifies EasyMax as its most flexible plan, with a guaranteed electricity rate for up to five years, and the ability to cancel service within 30 days without paying a penalty. Also, the customer may switch between a guaranteed or variable rate at any time without paying a fee. Natural gas options are also available.
For medium energy usage companies (using 75,000-350,000 kWh of electricity per year, with multiple business sites including large offices and light manufacturing), ENMAX also offers:
Guaranteed Rate Plan: Describing this as a plan that combines control, flexibility, and customer convenience, ENMAX offers a guaranteed electricity rate for three or five years, online data reporting and the option to use as much as 350,000 kWh of electricity per year. There are also natural gas and renewable energy options available.
ENMAX also serves very large businesses with extremely high energy consumption needs (more than 350,000 kWh per year, with multiple sites engaging in industrial or commercial operations, as well as governmental organizations). For these customers, ENMAX offers plans including:
Electricity Load Following: For businesses that have a predictable pattern of energy consumption (based on seasons, business cycles, etc.), this load following plan features guaranteed rates for electricity volumes within margins comparable to previous usage. ENMAX considers this to be idea for businesses that wish to avoid market volatility and wish to tightly control their budgets in advance.
Electricity Block Plan: Serving to balance predictability and flexibility, businesses may pre-purchase a percentage of their expected energy consumption through a block pricing plan, with volume varying for different parts of the day or week, while purchasing the rest of their electricity in real time at the current spot market price.
Electricity Index Plan: At the other end of the spectrum from the load following plan, the index plan allows businesses to purchase all of their electricity at the current AESO hourly market price, with no restriction on the volume of electricity purchased. Customers also have the option to adopt a fixed-rate plan when desired.
ENMAX was originally founded as The City of Calgary Electric System by the city itself. It began operating in December 1905, in response to the end of a contract with a private supplier of electricity the previous year. After the deregulation of the power industry in Alberta in 1996, Calgary’s City Council approved a proposal making it a wholly owned subsidiary of the City of Calgary, beginning January 1998, as the ENMAX Corporation.
In the past dozen years, ENMAX has returned more than $500 million to the City of Calgary, and has invested another $500 million into Calgary’s energy infrastructure.
The ENMAX Energy website displays current rates for both electricity and natural gas. For electricity, EasyMax offers 1, 3 or 5-year fixed plans or floating rates. The same goes for natural gas. For regulated rates (RRO), consumers can check both current and historical prices.
In case you want to compare Calgary or any other Alberta utility providers, you can go to energyrates.ca, type in your postal code and find some of the lowest energy rates in the province for both electricity and natural gas companies.
Enmax account: login, customer service, address and billing
Customers who use ENMAX as their utility provider in Alberta can access their account online. The ENMAX home page has a “Sign In” section in which users can type in their login (email address) and password.
In case you are not registered, you can click on “Register for online access to your account,” which will redirect you to the user registration page. To do so, you will need to know your Site ID and account numbers; you can quickly check such information on your monthly utilities bill.
ENMAX Customer Service and Phone Number
Whether you need to know more about ENMAX energy rates, Calgary billing or have any other doubts, there are many ways for you to get in touch with ENMAX, including specific phone numbers and online customer care.
For electricity, natural gas and account queries, residential customers can call 310-2010 or 1-877-571-7111. Customers on a commercial contract (accounts that begin with a “5” digit) should call the same phone numbers or message them via email: [email protected]. However, customers whose account begin with an “A” should contact ENMAX through one of these two phone numbers: 403-514-2199 or 1-866-331-2199, or via email: [email protected]
Another customer service option for ENMAX clients is the online chat, which allows people to chat live with the company’s associates. If none of these contact channels are related to your issues, you can access the ENMAX contact directory, which provides phone numbers and email addresses for the most common issues such as outages and trouble, residential customer care, power and meter services, lighting for neighbourhoods and tree trimming.
In case you have a specific inquiry that needs to be solved by mail, ENMAX Energy has two possible mailing addresses in Edmonton and Calgary.
141 50 Avenue S.E.
Calgary, Alberta T2G 4S7
110-10216 124 ST NW
Edmonton, Alberta T5N 4A3
How do I pay my ENMAX bill online?
Once you have access to your ENMAX online account, it gets easier for you to pay your bills and check your statements. As stated in the ENMAX official website, users can pay their bills using credit cards (residential and small commercial), internet banking, telephone banking, in person at the bank, cheque by mail or via pre-authorized payments.
Enmax Regulated Rate Option (RRO)
The regulated option in Alberta is capped, so consumers won’t pay more than $6.8 per kWh for electricity. As of January 2019, ENMAX had regulated electricity plans in Calgary, Red Deer, Cardston and Ponoka. In Edmonton, EPCOR is the default regulated option for electricity. Also, there isn’t an ENMAX natural gas regulated rate option. If you intend to purchase gas from ENMAX, you need to pick between the EasyMax fixed or floating plans.
Alongside Alberta energy rates, the ENMAX page for regulated energy provides information regarding distribution and transmission charges, current and historical rates and billing information.
Power outage in Calgary
Whether you’re looking for the outage map or to report a power outage in the Calgary service area, you can do both at the ENMAX Energy website. In the comfort of their homes, users can track planned, current and recent power outages as well as find the “Report an Outage” phone number: 403-514-6100. There is also quick tips for users to report downed wires and street light outages.
According to the ENMAX Energy power outage page, customers can also track related information using the official app, which is available for both Android and iOS devices.
Other Enmax Services
Beyond power outages and energy rates, the Calgary utility company also offers helpful resources online regarding tree trimming, solar energy programs, green energy options in Alberta and information for customers who are moving to a new home.
Tree Trimming: The PLANT program (Power Lines and Nearby Trees) created by ENMAX follows the Alberta Electrical Utility Code’s minimum requirements regarding trees and power lines. If you are concerned about trees and electricity lines, you can call 403-514-3459 or email Enmax: [email protected]
However, if you have safety concerns regarding trees and high voltage power lines, you should call ENMAX Power Corporation’s trouble response line: 403-514-6100
ENMAX and solar panels in Calgary: With its solar panel program in Calgary and other Alberta locations, ENMAX has installed over 600 solar energy systems in the province between 2009 and 2018.
Consumers interested in a switch from conventional energy sources to solar energy can phone 310-2010 or email [email protected] to know more about the ENMAX solar panel program. The company also offers on its website a customized solar energy questionnaire and significant information regarding governmental rebates.
Add Green: The Add Green, or Green Add-on, is an ENMAX plan for customers willing to go green and purchase energy that comes from clean or renewable sources. The green energy project prices range from $5 to $15, according to the monthly amount of green electricity or natural gas you want to buy.
Moving to a new home: For people moving within Alberta, in most cases, they will only need to sign in online and update their information. If you have a particular query, there are different contact options for current clients and new customers on the ENMAX website. Most move in or move out issues, however, can be solved by calling 310-2010.
According to ENMAX, some details can make your move in more comfortable. Before you contact your utility provider, it’s important to know the move in and move out dates, the new address, a phone number and preferably to set up an online account.