EPCOR Energy Alberta GP Inc. (EEA GPI), sometimes referred to as EPCOR Energy Services, is headquartered in Edmonton, Alberta. It is a regulated rate option (RRO) provider of natural gas and electricity services to more than 600,000 residences, small businesses, and farms and irrigation operations in the City of Edmonton. It is a subsidiary of EPCOR Utilities, and is the regulated counterpart to the recently launched energy retailer Encor by EPCOR, which operates in competitive retail markets throughout Alberta. EPCOR Energy Alberta is owned by the City of Edmonton through its parent corporation EPCOR, which as of 2014 has been named one of Alberta’s Top 65 Employers for the ninth year in a row.
EPCOR Energy Alberta is also the default supplier of electricity and natural gas in territories where wires service and distribution are provided by FortisAlberta (whose electrical system comprises more than 60 percent of the low-voltage distribution system in Alberta and serves more than half a million customers) or EPCOR Distribution & Transmission Inc., as well as a collection of 12 rural electrification associations.
EPCOR Energy Alberta provides customer service support operations, including billing, payment negotiation and collections.
These services are provided for EPCOR Energy’s regulated customers, as well as on behalf of a number of third-party companies and services, including Encor, EPCOR’s competitive electricity and natural gas supplier company; Capital Power, an energy producer in the provinces of Alberta and Ontario; and other utility services for the City of Edmonton, including drainage, waste management and water treatment.
EPCOR Energy Alberta is one of several electric utility companies in Alberta regulated by the Alberta Utilities Commission (AUC). Others include ENMAX Power (owned by the City of Calgary in a similar manner as EPCOR is owned by Edmonton), Direct Energy Regulated Services, and AltaGas Utilities.